Cancellation & Refund Policy

• Plans: access to EdgeCipher features for a fixed period (for example one month), paid once. Each plan includes the AI Credits shown at purchase.
• Credit top-ups: one-time purchases of additional AI Credits.
• Plans do not renew automatically and we never charge you without a new purchase that you approve.

• Before payment: you can close the checkout at any time. Nothing is charged, and an unpaid checkout simply expires.
• After payment: because there is no automatic renewal, there is nothing to cancel for future periods. Your plan stays active until the end of the period you paid for and then ends on its own.
• Closing your account ends access immediately. Unused time, AI Credits and referral points are not refunded on closure, except as set out in Section 3.

Plans and credits are digital services made available as soon as your payment is verified, so payments are non-refundable except in these cases:

• Duplicate payment: you were charged more than once for the same purchase.
• Not delivered: your payment succeeded but the plan or credits were not added to your account and we could not fix it.
• Failed payment debited: money left your account but the payment did not complete. These are usually reversed automatically by your bank or our payment partner; if not, contact us.
• Required by law, or where we permanently discontinue a paid feature during a period you paid for (a proportionate refund for the unused part).

Referral points that reduced a purchase are restored to your account instead of being paid out, because points have no cash value.

• Email support@edgecipher.in within 7 days of the payment with the subject "Refund", your registered email and the payment ID or invoice number.
• We review each request and reply within 3 working days.
• Approved refunds are initiated within 7 working days to the original payment method. Your bank or card issuer may take a further 5 to 7 working days to show it.

Payments are processed securely by our payment partner, Razorpay. We do not store your card number, CVV, UPI PIN or net-banking password. Prices and taxes are shown at checkout before you pay.

EdgeCipher Technologies Pvt Ltd, Pune, India · support@edgecipher.in · Contact page